Refund policy
Repair:
We allow all customers to bring their garments to our atelier to get them repaired if something happens to it.
Returns:
Once you complete your purchase, we will send you an email with the confirmation and estimated timings.
We offer the right of withdrawel; a 14-day refund policy which entitles our customers to exchange the garments to another size or style or get the money back. Provided that the garments are not worn, altered, or have tags removed. We do not offer gift cards.
Customers have the right to open the package to check contents and try product, but the product must be returned unused.
All original packaging, price labels etc. must be returned with the product without having been tampered with. Customer bears return charges.
If you wish to return a garment, please send an email to Contact@renecph.com with subject “Return” and write your request.
Return shipping costs will not be refunded. We reserve the right to refuse a return if the issue is not deemed to be manufacturing fault.
In accordance with applicable consumer protection laws, all our products come with a 2-year legal guarantee. This means that if your item develops a fault or defect within 2 years of purchase, you have the right to request a repair, replacement, or refund, depending on the nature of the issue. This guarantee covers any defects in materials or workmanship but does not cover damage caused by misuse, wear and tear, or accidents. Upon receiving a valid complaint, RENÈ undertakes to replace the defective goods or provide a refund, at our discretion.
Once we receive your return, we will process your credit immediately, and notify you via email.
When returning items, please send them to the following address:
Oehlenschlægersgade 32, kl
1663 København
Denmark
The refund process will begin once we have received and processed the returned items. You will receive your refund no later than 14 days after we have received your return package. We recommend sending the package with tracking, so you can monitor the return.